Questions & Answers

How can I download the Novus app?

The app is available now to download for free on both iOS and Android!

How can I find out how much impact I would be able to generate through my daily spending?

We’ve created a calculator to make it easy to see the difference you could be making if you were using Novus for your monthly spending - check it out here.

When can I start using the Novus card for my purchases?

Once you download the app and verify your account you can activate your virtual card straight away. You can also order your compostable physical card, which should arrive in 3-5 working days. If you haven’t received your card please send us a message so we can get it sorted for you.

How can I invite my friends to join Novus?

Once you’ve downloaded the app you can use the ‘invite friends’ button on the banking screen to easily invite your friends to try out Novus.

Do all payments with the Novus card generate positive impact?

Yes! Every single time you use your Novus card, you will be helping to support your favourite social & environmental causes, at zero extra cost to you. Check out our blogpost here to find out more about the different causes you’re able to support and how the impact is generated from your everyday payments.

Can I choose the causes I want to support?

Yes! At Novus, we want to enable you to support those causes that are closest to your heart. Through the app you are able to set up which causes you want to support for all the different kinds of spending - transport, groceries, bills and more. You can see the impact you are making in real time, and adjust your preferences at any time. If there are any causes you’d like to support that you don’t believe we’ve already got covered, please use our features form to add your suggestion here.

How do I earn cashback rewards through the app?

Whenever you use our in-app sustainable marketplace (found in the lifestyle section of the app), you’ll be able to earn up to 500x more impact coins compared to regular purchases, which you can put towards the causes of your choice, or convert into cashback for you to keep.

What kinds of brands can I find in the in-app sustainable marketplace?

We are building a wide network of brand partners - across food, fashion, beauty, fitness, homeware, transport and other essentials for your lifestyle. We’re always looking to add new sustainable brands to our platform, please submit any suggestions you have here! You can also find out more about our criteria and selection process for the brands on the marketplace here.

I love your mission - how can I support Novus beyond being a customer?

We’d love to have you as a brand ambassador to help us spread the news about Novus - the larger our community, the larger the impact we can generate as a whole! You can learn more and sign up to be a Novus ambassador here.

My question isn't answered here, what should I try next?

We've got a whole range of help articles that you can explore here, or you can always reach us using the in-app messenger, or via - we're always happy to answer any questions you might have!