Questions & Answers

How can I download the Novus app?

Novus is closing to better serve our mission. Find out more here

How can I find out how much impact I would be able to generate through my daily spending?

We’ve created a calculator to make it easy to see the difference you could be making if you were using Novus for your monthly spending - check it out here.

When can I start using the Novus card for my purchases?

Once you download the app and verify your account you can activate your virtual card straight away. You can also order your compostable physical card, which should arrive in 3-5 working days. If you haven’t received your card please send us a message so we can get it sorted for you.

How can I invite my friends to join Novus?

Once you’ve downloaded the app you can use the ‘invite friends’ button on the banking screen to easily invite your friends to try out Novus.

Do all payments with the Novus card generate positive impact?

Yes! Every single time you use your Novus card, you will be helping to support your favourite social & environmental causes, at zero extra cost to you. Check out our blogpost here to find out more about the different causes you’re able to support and how the impact is generated from your everyday payments.

Can I choose the causes I want to support?

Yes! At Novus, we want to enable you to support those causes that are closest to your heart. Through the app you are able to set up which causes you want to support for all the different kinds of spending - transport, groceries, bills and more. You can see the impact you are making in real time, and adjust your preferences at any time. If there are any causes you’d like to support that you don’t believe we’ve already got covered, please use our features form to add your suggestion here.

How do I earn cashback rewards through the app?

Whenever you use our in-app sustainable marketplace (found in the lifestyle section of the app), you’ll be able to earn up to 500x more impact coins compared to regular purchases, which you can put towards the causes of your choice, or convert into cashback for you to keep.

What kinds of brands can I find in the in-app sustainable marketplace?

We are building a wide network of brand partners - across food, fashion, beauty, fitness, homeware, transport and other essentials for your lifestyle. We’re always looking to add new sustainable brands to our platform, please submit any suggestions you have here! You can also find out more about our criteria and selection process for the brands on the marketplace here.

I love your mission - how can I support Novus beyond being a customer?

We’d love to have you as a brand ambassador to help us spread the news about Novus - the larger our community, the larger the impact we can generate as a whole! You can learn more and sign up to be a Novus ambassador here.

My question isn't answered here, what should I try next?

We've got a whole range of help articles that you can explore here, or you can always reach us using the in-app messenger, or via - we're always happy to answer any questions you might have!

Will I have to change banks to join?

No, all you need to do is to simply deposit money into your Novus account and you are ready to go!
You can always have other bank accounts (e.g. where you have your mortgage) and use your Novus account for your everyday needs, money management help, ethical lifestyle inspiration and rewards, all while creating positive impact with every interaction with Novus. In the medium term, we plan to expand our product offering (i.e. ethical savings, lending and investment products) in order to offer you a full alternative to your bank.

Does the positive impact come at additional cost to me?

We do it at zero additional cost to you. When you make a purchase, we collect interchange fee from the merchant and we donate a part of it to the social and environmental causes matching the transaction category (e.g. eat at a restaurant -> share a meal with someone in need, book a flight -> plant trees, buy beauty products -> save animals, etc.). You can also change the default settings to select which causes you want to support.
In addition, the impact is multiplied even more when you make a purchase with one of our brand partners from our ethically and sustainability inspired marketplace, where we collect additional commission fee and share a part of it to amplify your impact further.
Finally, you can choose whether to cash out the cashback rewards earned through our marketplace or to use them to further boost your impact by double tapping (in your impact dashboard) the circles of causes that you want to fill in.

How can I find out how much impact I would be able to generate through my daily spending?

We’ve created a calculator to make it easy to see the difference you could be making if you were using Novus for your monthly spending - check it out here.